Terms of service

AGE LIMIT 18+

Persons under 18 years of age are not permitted to place orders on the website. By completing an order, the Customer expressly confirms that they are at least 18 years old.

Snushus AG carries out an age verification prior to the order. If legal age cannot be sufficiently proven, Snushus AG is entitled to refuse or cancel the order.

Snushus AG reserves the right to refuse to process an order if irregularities, false information, or misuse of the order function are suspected.

1. Subject Matter of the Contract

Snushus AG, as operator of the website www.snushus.ch, sells exclusively to private customers domiciled in Switzerland or Liechtenstein (hereinafter referred to as the "Customer") the products available in the online shop subject to the following delivery and sales conditions (hereinafter referred to as the "GTC").

2. Formation of the Contract

The contract between the Customer and Snushus AG is only formed by an order from the Customer and acceptance of that order by Snushus AG.

The Customer's order takes place by placing an order in the online shop. Snushus AG accepts the order by sending the Customer an order confirmation by e-mail or by delivering the ordered goods.

The presentation of products in the online shop does not constitute a legally binding offer.

Snushus AG reserves the right to refuse or cancel orders without giving reasons, in particular in cases of suspected misuse, resale, false information, or violations of statutory provisions.

3. Product Range

All information about the goods that the Customer receives during the ordering process is non-binding.

In particular, changes and errors in description, image, packaging, flavour selection, and pricing are reserved.

Product images and packaging may differ from the products actually delivered. Changes by the manufacturer remain reserved at all times.

All offers are subject to availability.

4. Payment Terms

Unless otherwise stated, all prices are in Swiss francs (CHF) including 8.1% Swiss VAT as well as customs duties and tobacco taxes paid on import.

This means no further charges are incurred by the Customer. Excepted from this is a possible small-quantity surcharge: if the total value of the shopping cart for an order is less than CHF 20.00, a small-quantity surcharge of CHF 5.00 is added to the final price.

 Snushus AG reserves the right to supply existing customers exclusively by advance payment, TWINT, or credit card.

 Snushus AG is entitled to change prices and delivery costs at any time and to withdraw from the contract in the event of clerical, printing, or calculation errors.

The delivered goods remain the property of Snushus AG until paid in full.

4.1 Purchase on Account with Instalment Option (POWERPAY)

MF Group / POWERPAY offers, as an external payment service provider, the payment method "Purchase on Account".

With the individual invoice, the online purchase can be conveniently paid by invoice. If payment is not made within the specified period, the Customer receives a monthly statement in the following month.

Upon conclusion of the purchase agreement, POWERPAY takes over the resulting invoice claim and handles the corresponding payment arrangements.

When choosing Purchase on Account, the Customer additionally accepts, in addition to these GTC, POWERPAY's terms and conditions (powerpay.ch/de/agb).

Payment must generally be made net within 30 days of invoicing.

4.2 Fees in the Event of Late Payment

Payment to the external payment service provider must generally be made net within 30 days of invoicing.

In the event of late payment, reminder fees are charged as follows:

1st reminder: CHF 18.-
2nd reminder: CHF 28.-
3rd reminder: CHF 38.-

The stated fees are maximum amounts. The payment service provider reserves the right to deviate from them.

Additionally, collection costs and statutory default interest may be claimed.

5. Delivery Terms

Provided they are in stock, products are delivered within one business day (for orders placed by 6:00 p.m. at the latest) to the address provided by the Customer.

Delivery of the goods is made ex loading ramp at the Customer's risk, including in the case of partial deliveries.

In the case of externally visible damage to the ordered goods, damage settlement will only be processed against a certificate from the respective carrier.

The stated delivery time may differ from the actual duration, in particular in the event of overloads in the Swiss postal network, technical disruptions, official measures, customs clearance, or events of force majeure.

The Customer is obligated to provide correct and complete delivery information. Additional costs resulting from incorrect address details or shipments not accepted may be charged to the Customer.

5.1 Transport Insurance

The transport insurance covers damage and losses occurring during transport.

Upon taking out the transport insurance, the order is insured against actual damage incurred during shipping up to a maximum goods value of CHF 2,000.–.

6. Retention of Title

The delivered goods remain the property of Snushus AG until paid in full.

Snushus AG is entitled to make a corresponding entry in the retention of title register.

Should the Customer default on payment of the purchase price, Snushus AG is entitled to withdraw from the contract and reclaim the goods.

7. Right of Return

In online retail, the Customer generally has the right to withdraw from the contract without giving reasons within a period of 14 business days and to return the goods.

This right of withdrawal applies exclusively to unopened accessory items.

There is no right of withdrawal for snus products, nicotine products, or perishable goods, as these are products with a limited shelf life.

Opened or used products are generally excluded from return.

Complaints regarding damaged, incorrect, or incomplete deliveries must be reported in writing to info@snushus.ch within 48 hours of receipt. Corresponding photo evidence must be submitted upon request.

Snushus AG reserves the right to make refunds, replacement deliveries, or credit notes at its own discretion.

8. Cancellation Period for the Snus Subscription

The snus subscription can be paused or cancelled at any time.

Cancellation or pausing takes place via the Customer's user account or in writing by e-mail to info@snushus.ch.

The pausing or termination of the subscription takes effect immediately and prevents future follow-up orders.

Orders already triggered or shipped are excluded from cancellation.

9. Intellectual Property

Snushus AG reserves all rights to designs, texts, graphics, logos, and content on the website.

Copying or otherwise reproducing the entire website or parts thereof is permitted solely for the purpose of placing an order with Snushus AG.

The "Snushus" brand as well as all graphics and products on this website are protected by copyright and trademark law.

All other trademarks, product names, or company names or logos mentioned on this website are the property of their respective rights holders.

10. Data Protection

Snushus AG undertakes to comply with the provisions of the Swiss Data Protection Act as well as the relevant legal standards when collecting, processing, and using personal data.

Data collected in the course of order processing and/or the opening of a customer account is used exclusively for the proper provision of services and for internal purposes.

Disclosure to third parties only takes place insofar as this is necessary for contract processing or payment processing.

By using the online shop, the Customer agrees to the processing of their data in accordance with the Privacy Policy.

The Customer has the right at any time to request information about the data stored about them.

11. Jurisdiction and Applicable Law

These GTC as well as all contracts concluded on their basis are subject exclusively to Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction is Zug, to the extent permitted by law.

12. Final Provisions

The GTC valid at the time of the conclusion of the contract shall apply exclusively to the sale of goods offered in the online shop of Snushus AG.

These GTC shall apply in particular even if they differ from those of the Customer.

Snushus AG reserves the right to change the GTC at any time.

Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

Disclaimer

1. Content of the Online Offer

Snushus AG assumes no liability whatsoever for the timeliness, accuracy, completeness, or quality of the information provided.

Liability claims against Snushus AG relating to damage of a material or immaterial nature caused by the use or non-use of the information provided, or by incorrect or incomplete information, are generally excluded, unless Snushus AG is demonstrably guilty of intent or gross negligence.

All offers are non-binding and subject to change.

Snushus AG expressly reserves the right to modify, supplement, delete parts of the pages or the entire offer, or to temporarily or permanently discontinue publication, without separate notice.

2. References and Links

In the case of direct or indirect references to third-party websites ("hyperlinks") that lie outside Snushus AG's area of responsibility, a liability obligation would only come into effect if Snushus AG were aware of unlawful content and it would be technically possible and reasonable to prevent its use.

Snushus AG expressly declares that no illegal content was identifiable on the linked pages at the time the links were set.

Snushus AG has no influence whatsoever on the current and future design, content, or authorship of the linked pages and therefore expressly distances itself from all content that has been changed after the links were set.

3. Copyright and Trademark Law

Snushus AG endeavours, in all publications, to observe the copyrights of the images, graphics, audio and video files, and texts used, or to use content created by itself or content free of licence.

All trademarks and trade names mentioned within the internet offering, and possibly protected by third parties, are subject without restriction to the provisions of the applicable trademark law and to the ownership rights of the respective registered owners.

The copyright for published content created by Snushus AG itself remains exclusively with Snushus AG.

Use or reproduction of such content in other electronic or printed publications is not permitted without express consent.

4. Misuse of Statutory Guidelines on the Sale of Tobacco Products

Persons under 18 years of age are not permitted to place orders on the website.

By placing an order, the Customer confirms that they are at least 18 years old and will not resell tobacco or nicotine products to minors.

Snushus AG reserves the right to refuse to process an order if irregularities, misuse, or violations of statutory provisions are suspected.

Snushus AG is not liable for the misuse of these provisions by customers or third parties.

5. Health and Product Information

The offered products partly contain nicotine. Nicotine is highly addictive.

The products are not suitable for minors, pregnant or breastfeeding women, or persons with health risks.

The use of all products is at the Customer's own responsibility.

The information provided does not constitute medical advice.

6. Legal Validity of this Disclaimer

This disclaimer is to be regarded as part of the internet offering from which reference was made to this page.

If individual wording or provisions of this disclaimer do not, no longer, or not fully correspond to the applicable legal situation, the remaining parts of the document remain unaffected in their content and validity.