Snushus Switzerland – FAQ (Frequently Asked Questions)

We usually deliver the next business day – provided you order Monday to Thursday before 6:00 PM. All products are in stock in Switzerland and shipped via A-Post. For orders on Friday, delivery usually takes place the following Monday.

Yes, shipping is free for orders over CHF 20. For orders under CHF 20, a small order surcharge of CHF 5 applies. Our tip: An extra can is usually worth it!

No, there is no minimum order quantity. You can also order individual cans. Please note that for an order value under CHF 20, a shipping surcharge of CHF 5 applies.

All orders are shipped in neutral, discreet packaging – without any indication of the contents.

Yes, delivery to a PO box (post office box address) is possible. Simply enter your PO box address at checkout. For parcel pickup at a My Post 24 station, select the corresponding option at checkout, if available.

As soon as your order has been shipped, you will receive a shipping confirmation by email with the subject "Your order is on its way to…". For orders of more than 10 cans, the package is sent as a parcel and includes a tracking link – smaller orders are sent as A-Post letters, for which the post does not offer individual tracking.

Please first check if you have received a shipping confirmation by email.

• Yes, I have a shipping confirmation: Check the tracking status (for orders over 10 cans). The post usually delivers the package the next business day. If your package shows the status "Delivered" but you have not received it, please check with your neighbors or your mailbox again – and then contact us at info@snushus.ch.
• No, I have no shipping confirmation: It is possible that a product in your order is temporarily out of stock. We receive restocks weekly and will contact you in this case. If we have not yet contacted you, please write to us directly at info@snushus.ch.

Orders that have not yet been shipped can usually be canceled or modified. Contact us as soon as possible by email at info@snushus.ch or via the chat on our website. Unfortunately, no changes are possible after shipping.

Snushus.ch delivers exclusively within Switzerland. For orders from the EU, please visit snushus.eu, for orders from Sweden snushus.se.

We are sorry! Please write to us within 7 days of receipt at info@snushus.ch with a brief description and, if possible, a photo of the problem. We will find a quick solution together – whether replacement, credit, or refund.

Since these are consumer goods, returns of opened products are unfortunately not possible for hygiene reasons. Unopened products can be returned within 14 days of receipt. Please contact us beforehand at info@snushus.ch.

We receive fresh deliveries weekly and regularly check our stock. If you still receive a product with an expired or soon-to-expire best-before date, please contact us – we will of course take care of it.

We accept all common Swiss payment methods:

• Credit cards: Visa, Mastercard
• TWINT
• Bank transfer (prepayment)
• Invoice

Important: Foreign credit cards and Revolut cards cannot be accepted for compliance reasons. Please use TWINT or bank transfer in this case.

Yes, you can order on invoice with us. Approval is granted after a short credit check directly at checkout.

Yes. You can enter discount codes at checkout in the "Discount code" field – directly before completing the order. Make sure to enter the code before payment, as it cannot be applied afterward.

This happens in rare cases when the payment was not fully completed technically – for example, with unsupported cards. If you have not received an order confirmation by email and no order is visible in your account, the payment was not successfully processed. In this case, the amount will be automatically refunded within a few days. If you are unsure, feel free to contact us: info@snushus.ch.

You can buy snus in Switzerland at our eight Snushus shops:

• Snushus St. Margrethen: Hauptstrasse 99, CH-9430 St. Margrethen
• Snushus Diepoldsau: Tramstrasse 13, CH-9444 Diepoldsau
• Snushus Kreuzlingen: Konstanzerstrasse 16, CH-8280 Kreuzlingen
• Snushus Zurich (Snus Shop Zurich): Langstrasse 113, CH-8004 Zurich
• Snushus Schaffhausen: Unterstadt 14, CH-8200 Schaffhausen
• Snushus Bern (Buy Snus Bern): Gerechtigkeitsgasse 52, CH-3011 Bern
• Snushus Lucerne: Zentralstrasse 7, CH-6003 Lucerne
• Snushus Zug: Chollerstrasse 32, CH-6300 Zug

Current opening hours and more information about all locations can be found at snushus.ch/pages/unsere-snus-shops.

A pickup option is currently available at the Zug location. For a spontaneous purchase, we recommend visiting one of our stores directly. Additional pickup locations are planned.

Yes, snus is freely sold and legally available in Switzerland. In the EU (e.g., Germany or Austria), traditional tobacco snus is not approved due to EU legislation – however, nicotine pouches without tobacco (All White / Nicotine Pouches) are available there.

• Snus (Original): Contains ground tobacco, is moist, and has an intense tobacco flavor. Legal only in Switzerland and Sweden.
• White Portion: Dry pouch exterior, moist contents. Less staining, long-lasting flavor.
• All White / Nicotine Pouches: Completely tobacco-free, contain only nicotine and flavorings. No staining of teeth, discreet to use.
• CBD Pouches (e.g., Cannadips): Tobacco-free and nicotine-free – contain CBD oil.

You can find the entire range at snushus.ch/collections/products.

Snus and chewing tobacco are both tobacco-containing products – but they are used differently. Snus is placed as a pouch under the upper lip and is not chewed; the tobacco does not come directly into the mouth. Chewing tobacco is chewed in the mouth and produces saliva that is spit out. Snus is legally available in Switzerland, whereas chewing tobacco is not approved in Switzerland.

In the Snushus range, you will find the most well-known Snus and Nicotine Pouch brands, including XQS, Velo, edel, White Fox, Skruf, Oden's, Siberia, and many more. The complete and constantly updated range is available at snushus.ch/collections/products.

Nicotine strength varies greatly depending on the product and brand. As a guideline: those switching from cigarettes should start with a mild to medium strength. On snushus.ch We have introduced a uniform strength scale for every product so you can directly compare different brands. The wetter a Snus is and the higher the pH value, the more nicotine is absorbed – this also plays a role alongside the pure nicotine content.

Snus should be stored cool and dry – preferably in the refrigerator. This keeps it fresh, moist, and flavorful. Unrefrigerated Snus loses moisture and taste more quickly. Unopened cans keep until the printed best-before date when refrigerated. After opening, we recommend using the can within a few days.

Since we sell exclusively online and in our own stores and receive fresh deliveries weekly, our products are generally fresher than those distributed through intermediaries or kiosks.

Yes. Our range includes both tobacco- and nicotine-free CBD products as well as completely nicotine-free products like Edel Zero or VELO Zero. You can find the full range at snushus.ch/collections/products.

Take a pouch and carefully place it under your upper lip – preferably on the left or right side. The nicotine is absorbed through the mucous membrane in the mouth. Keep the pouch in your mouth and do not chew it. After 20–60 minutes, you can remove it and dispose of it in the lid compartment of the can or in the trash. Please do not swallow.

A slight tingling or burning sensation under the lip is normal, especially the first time. However, if you feel dizzy or unwell, remove the pouch immediately and drink some water. The nicotine content was probably too high for you. Next time, choose a milder variety and consult a professional if symptoms persist.

Yes, we offer a weekly newsletter that delivers the latest news every Tuesday. There are no classic discounts, but you benefit from the Hit of the Week, where a top brand is featured weekly – ideal for both cigarette quitters and loyal customers.

Subscribe to the newsletter now at snushus.ch

You can register during checkout or directly at snushus.ch/account/register. With an account, you have access to your order history at any time and can save your delivery address.

A direct password change while logged in is currently not possible. However, you can reset your password at any time using the "Forgot password" function on the login page. You will then receive a link by email to set a new password.

Write us an email at info@snushus.ch – we will take care of it for you as quickly as possible.

All our products are intended exclusively for adults aged 18 and over. We do not sell to minors – neither online nor in our stores. In the online shop, we perform age verification during the order process.

During the ordering process, you will be asked to confirm your age. We reserve the right to request proof of age if there are uncertainties. Orders where the minimum age cannot be verified will be canceled.

Your data is used exclusively for order processing and communication and is not shared with third parties. All information about data processing can be found in our privacy policy at snushus.ch/policies/privacy-policy.

Yes, we use cookies to improve website functionality and for anonymous analysis of user behavior (e.g., Google Analytics). You can adjust or revoke your cookie settings at any time via the cookie banner on our website.

You have several options:

• Email: info@snushus.ch
• Phone: +41 71 552 22 15
• Live chat: Directly on snushus.ch via the chat button

We are a Swiss team and respond as quickly as possible – usually within a few hours during our opening hours.